Terms & Conditions

By placing an order with Savannah Heat, you agree to our terms.

We aim to ensure that our product descriptions, prices and photographs are accurate.

Please always check the ingredients, allergen information, best-before date and storage instructions before consuming our products.

All prices are shown in £ GBP. Delivery charges are displayed before you complete your order.

We aim to dispatch orders within 2-3 working days.

Please see our Shipping & Delivery and Returns & Refunds pages for further information.

Nothing in these terms affects your statutory consumer rights.

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Shipping & Delivery

We aim to process and dispatch your Savannah Heat order within 2-3 working days.

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UK Delivery

Royal Mail Tracked 48:
Delivery aim: 2-3 working days after dispatch.

Delivery times are Royal Mail delivery aims and are not guaranteed. Bank holidays, busy periods and unforeseen circumstances may cause delays. 

You will receive tracking information where available.

Please make sure your delivery address is correct when placing your order.

Damaged or delayed orders

If your order arrives damaged, leaking or does not arrive within the expected delivery time, please contact us at:

hello@savannahheat.co.uk

Please include your order number and photographs where appropriate.

 

🌶️ Food Safety & Allergens

Food Safety

Our products are prepared and packaged with food safety in mind.

Please always:

• Check the best-before date before use.

• Follow the storage instructions on the product label.

• Keep products stored as instructed.

• Keep opened products refrigerated where stated on the label.

• Do not consume a product if the packaging is damaged, leaking, swollen or appears to have been tampered with.

If you have any concerns about a product, please contact us before consuming it.

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Allergens

Please check the ingredients and allergen information before purchasing or consuming our products.

Allergen information is provided on each product page and on the product packaging.

Our products may contain or be made in an environment where certain allergens are handled. Any “may contain” information will be shown on the relevant product label.

For example, our Scotch Bonnet sauce and BBQ Rub contains MUSTARD. Customers with allergies or intolerances should always check the individual product information before ordering.

If you have a food allergy or intolerance and are unsure whether a product is suitable for you, please contact us before purchasing.

Allergen information for food sold online must be provided to customers before they complete their purchase and with the food when it is delivered. 

 

Returns & Refunds

We want you to be happy with your Savannah Heat order.

Because our products are food items, opened food products cannot normally be returned for hygiene and food-safety reasons.

If your product arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible.

Please provide your order number and photographs where appropriate.

We may offer a replacement or refund, depending on the circumstances.

Unopened products may be eligible for return where applicable under your statutory consumer rights.

Please contact us before sending anything back so we can provide the correct instructions.

Email: hello@savannahheat.co.uk

Your legal consumer rights are not affected by this policy.

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Savannah Heat
Email: hello@savannahheat.co.uk