We want you to be happy with your Savannah Heat order.

Because our products are food items, opened food products cannot normally be returned for hygiene and food-safety reasons.

If your product arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible.

Please provide your order number and photographs where appropriate.

We may offer a replacement or refund, depending on the circumstances.

Unopened products may be eligible for return where applicable under your statutory consumer rights.

Please contact us before sending anything back so we can provide the correct instructions.

Email: hello@savannahheat.co.uk

Your legal consumer rights are not affected by this policy.

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Damaged or delayed orders

If your order arrives damaged, leaking or does not arrive within the expected delivery time, please contact us at:

hello@savannahheat.co.uk

Please include your order number and photographs where appropriate.

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🌶️ Food Safety & Allergens

Food Safety

Our products are prepared and packaged with food safety in mind.

Please always:

• Check the best-before date before use.

• Follow the storage instructions on the product label.

• Keep products stored as instructed.

• Keep opened products refrigerated where stated on the label.

• Do not consume a product if the packaging is damaged, leaking, swollen or appears to have been tampered with.

If you have any concerns about a product, please contact us before consuming it.